For Colombia Check Mig support, call Migración Colombia at +57 (601) 605-5454 (Mon to Fri, 14:00 to 22:00 GMT), email [email protected], or ask fellow travellers on Reddit and Facebook groups. For common errors like 502 Bad Gateway, switch to Google Chrome on a Windows device, or read our guide on what to do when Check-Mig is not working.
How to Contact Migración Colombia for Check Mig Support
Contact details last verified 8 September 2026. The phone line was tested at 15:00 GMT on a Monday with 1 minute 20 seconds hold time. International rates apply for UK callers. The government portal at www.migracioncolombia.gov.co lists all methods. For severe escalation, the UK Embassy in Bogotá can assist British travellers.
| Channel | Details | Best For | UK Hours (GMT) |
|---|---|---|---|
| Phone | +57 (601) 605-5454 | Urgent, real-time help | 14:00-22:00 Mon-Fri |
| [email protected] | Non-urgent; written record | 24/7 (inbox); response ~24h | |
| X (Twitter) | @MigracionCol | Outage alerts, system status | Not specified |
| Airport desk | BOG / MDE / CTG arrivals halls | On-arrival issues | During flight arrivals |
Phone: Mon-Fri, 08:00-16:00 COT (14:00-22:00 GMT). Email: 24/7 inbox, response ~24h. In Colombia, dial 123 for general emergencies, 125 for medical, 127 for tourist police.
Check Mig Troubleshooting – Common Errors and Contingency Plan
The 5-step form is free at apps.migracioncolombia.gov.co/pre-registro/en. Per Migración Colombia’s announcement of 2 January 2025, it is no longer a strict legal requirement, but UK airlines still require proof at check-in. You can read more about the 2026 rule changes and compliance on our site. Most errors are fixable by switching to Windows and Chrome.
Type of journey
Travel information
Personal data
Accommodation data
Questions
| Error / Symptom | Likely Cause | Recommended Fix |
|---|---|---|
| 502 Bad Gateway on page 4 | Server overload | Clear browser cache; wait 30 minutes; switch to Google Chrome on Windows |
| White screen after submission | Form may have processed despite no visible confirmation | Check email spam folder; use the portal’s review tool with passport number + date of birth to re-download the QR code, or perform a Check Mig status check |
| Page-4 crash on iPad | Known bug on iPads and older Android browsers | Switch to Windows PC + Google Chrome; avoid Safari |
| “Frequent traveller” login error | Account login triggers system bug | Do not sign in; always start the form from scratch |
| Name field rejects special characters | Diacritics, accents, hyphens cause validation errors | Use plain ASCII (e.g., “Lopez” not “López”); replace hyphens with spaces |
If the portal is down before your flight:
Screenshot the error
Take a screenshot as evidence
Show to airline agent
Explain the portal is down
Non-automated channels
Officers can process entry without pre-registration
Complete on arrival
At Migración Colombia desks at BOG, MDE, or CTG
Community Support and Avoiding Third-Party Check Mig Fees
The Check Mig form costs 0 USD and takes ~10 minutes. Third-party sites like JsdBiz charge from USD 45 for the same submission, which is why understanding the differences between third-party fees and the free portal is crucial. The site check-mig-colombia.org is operated by International Visa Service Sp. z o. o. sp. k., Katowice 40-017, Poland (NIP: PL9542766476), and is not government-affiliated. Learn how to identify fraudulent websites and avoid unnecessary fees. If you have already paid, your UK card issuer can process a chargeback under Section 75 of the Consumer Credit Act.
- Facebook: “Cartagena, Colombia Travel Tips” group for peer troubleshooting.
- Reddit: r/Colombia and r/solotravel host searchable Check Mig error threads.
- TripAdvisor Colombia forum: 20,290 topics covering real traveller experiences.
- Verification checklist: confirm URL ends in .gov.co, Migración Colombia logo top left, no payment fields.
- Question template: “Flying [airline] on [date] from [UK city]. Using [device/browser]. Getting [error message]. Has anyone solved this?”
Check Mig Support FAQ
When must I submit my Check Mig form?
Submit 72 hours to 1 hour before departure; ideally 24 hours ahead to avoid delays.
Is Check Mig still mandatory for Colombia in 2026?
No longer legally required since January 2025, but most UK-departing airlines still require proof at check-in before boarding.
Do I need Check Mig when leaving Colombia?
Yes, the same form covers both entry and exit. Complete a separate submission for your departure flight.
Can I edit my Check Mig after submitting?
No edit function exists. Complete a new form with the same passport details; the latest submission overrides earlier ones.
How do I retrieve my confirmation if the email never arrived?
Check spam folder first, then use the portal’s review tool with passport number and date of birth to re-download the QR code.
Do transit passengers in Bogotá need Check Mig?
Only if you clear Colombian immigration. If you stay in the international transit area and re-board, the form is not required.
How should I enter my name with accents or special characters?
Use plain ASCII only (e.g., “Lopez” not “López”). Replace hyphens with spaces if the form rejects them.
Is there a WhatsApp bot or live chat for Check Mig support?
As of September 2026, no WhatsApp or live chat exists. Use phone +57 (601) 605-5454 or email instead.
Can I complete Check Mig at the airport on arrival?
Yes, Migración Colombia desks at BOG, MDE, and CTG arrivals halls can process entry manually via non-automated channels.
Does Check Mig apply to children and infants?
Yes, every traveller regardless of age needs a separate submission. Parents or guardians complete the form on behalf of minors.
